All safety guidance
Everything from the safety centre, on one page. Read it one step at a time.
Meeting safely
- Meet first in a public place, or bring someone with you.
- Tell a friend where you're going and when you expect to be back.
- View the property in daylight, and skip going alone for a first visit.
- If something feels off, trust that and leave -- you don't owe anyone an explanation.
Money safety
- Never pay a deposit or token/booking amount before you've viewed the property in person and confirmed the person actually has the right to let it.
- Be wary of anyone who rushes you to pay, won't do a video call or in-person meeting, or asks you to pay into an account that doesn't match who you're dealing with.
flatjugaad.in never asks you to pay a deposit through us, and we never hold your money. Any message claiming otherwise is not from us.
Sharing personal information
- Your phone number and email stay hidden until you both agree to talk.
- Move to a private channel only once you're comfortable -- there's no rush.
- Don't share your Aadhaar, PAN, or bank details with another user, ever. Verification happens through us -- never person-to-person.
Reporting and what happens next
- We review every safety report within 24 hours. Every report you file gets a review deadline the moment it's submitted, and we track it.
- After review, we act on the account -- a warning, a suspension, or removal, depending on what we find.
For anything involving immediate danger or a crime, contact the police first, on 112 (the all-India emergency number). Reporting to us is not a substitute for that.
Your safety controls
- Blocking stops that person from messaging you.
- Women-only listings: mark a room women-only in the listing's preferences and it's hidden from everyone except signed-in members who have completed identity verification and whose profile says female. Signed-out visitors never see it, and neither does an unverified account.
- To see women-only listings yourself: create an account and complete verification. Until you're verified they stay hidden, and you can't send an interest on one.
Being verified confirms someone's identity, not their gender -- we check who a person is, never what their ID says about them. It means anyone reaching a women-only listing has a real, verified identity behind their account, so misuse can be traced and banned for good. Treat it as raising the bar, not a guarantee about who's on the other side.